WHAT IS ECN ERL®?

Every business has product returns. When this happens there are a myriad of decisions that your company and possibly your retail partners have to work through to process those returns.

Most businesses are configured to do forward logistics but struggle with reverse logistics. ECN Enterprise Reverse Logistics'® (ECN ERL®) automation helps solve this problem.
Schedule a live Demo of ECN ERL®

THE RETURNS PROBLEM

The returns process normally has a retail store or end customer requesting a GRA that is manually processed (e.g. phone, fax and manual look up of policies and procedures).

The returns process usually includes customer services, operations, warehouse, finance and also often involves external parties e.g. 3PL, service agents and couriers. Reverse logistics is difficult because there are multiple parties, limited visibility and different process and procedures for each brand or product.

ECN ERL® is designed to deal with the multiple business functions and users in reverse logistics.

HOW IT WORKS

ECN ERL® collects and analyses data at the point of customer contact. It then automatically processes a GRA based on the business rules and processes relating to that product, store and any other rules applied to the situation.

ECN ERL® is a centralised, web based, Business Process Management System. Retailers and internal staff can access the secure system over the internet and work through predefined (yet configurable) processes that are supported by a rules based engine. The system is also built to integrate with existing legacy systems (e.g. for validation of warranty and date of purchase).

PRICING

ERL® is priced as a monthly fee. The price depends on the number of end users you need. There are limited set up fees (integration only) and no long term contracts. For an accurate figure you will need to discuss this with your ECN Account Manager. To request more information click here. If you would like to receive a copy of ECN's White Paper on Reverse Logistics - "Pathways to a Successful Product Return Strategy" click here.

Enterprise Reverse Logistics | Reverse Logistics Videos | Reverse Logistics Seminar for Consumer Electronics | Reverse Logistics White Paper Request